Cancellation Policy
We understand that plans can change. Please review our cancellation policy below.
Standard Cancellation
Cancellations made 7 days or more before your scheduled check-in date will receive a full refund minus a $25 processing fee.
Short Notice Cancellation
Cancellations made 3-6 days before check-in will receive a 50% refund of the total booking amount.
Late Cancellation & No-Show
Cancellations made less than 3 days before check-in or no-shows will result in no refund. The full booking amount will be charged.
Special Circumstances
We understand that emergencies happen. In cases of documented emergencies (medical, family, or weather-related), please contact us directly. We will work with you to find a fair solution.
Important Notes
- All cancellations must be made through our booking system or by contacting us directly
- Special event dates and holiday weekends may have different cancellation policies
- Group bookings may have unique cancellation terms
- Refunds are processed within 7-10 business days
Modifying Your Reservation
Need to change your dates? We're happy to help modify your reservation based on availability. Date changes are subject to rate differences and must be made at least 3 days before your original check-in date.
Questions About Cancellations?
If you need to cancel or modify your reservation, or have questions about our policy:
Email: info@osceola-lake-inn.com
Phone: (828) 753-9064
Hours: Monday - Sunday, 8:00 AM - 8:00 PM